If the product has suffered yes You can return an item under the terms of the Biklo policy and, in the case of purchases from company sellers, under the legal right of withdrawal of 14 days (EU).

Damage in transit:

• Do not throw away the packaging and immediately take photos of the package and the damaged product.
• Report the problem in the order within of 24 hours, attaching the proofs.

The transport on Biklo is insured, and the photo/video proofs (including those uploaded by the seller at the packaging) help to solve the case quickly.